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Over the last 2 years the coronavirus restrictions have forced us to revisit our working and communication practices. This has led to many advancements that we wish to continue with.

Prior to the pandemic members of all schemes we administer were encouraged to register for our Member Self-Service Portal.  The portal became an integral part of keeping in touch and processing benefits throughout lockdown. We have continued to improve and develop the service to allow more and more information to be shared within this secure environment.

Member Self Service allows you to:

  • View your pension records online
  • Update your personal information
  • View documents including letters relating to your pension benefits, annual benefit statements, newsletters; and
  • Produce pension estimates

From 1st April 2022 all future LGPS communications from Peninsula Pensions will be issued via the Member Self-Service Portal.

If you have already registered, we strongly advise you to check your sign in credentials to ensure that you are still able to access the service. We also recommend that the email address that you have registered with is a personal account (not your work email address) which will ensure you maintain access to the service in the event that you leave or change employment. You can update all personal information, including your email address, once you have signed in.

If you have not yet registered, it is essential that you do so as soon as possible in order to continue to access your communications from Peninsula Pensions which will be published to your Member Self Service account.

Members who joined the scheme before 1st April 2015 are entitled to opt out of Member Self Service. In the event that you would prefer to continue to receive paper based communications, Please visit the ‘Contact Us’ section of our website. Once there please select ‘Member Self Service’ as the subject from the drop down list when submitting your request.

If you have previously elected not to register and have instructed us to continue to provide you with postal correspondence, then no further action is required.

Member self-service – how to register and the benefits of doing so

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