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We’ve put together some commonly asked questions to help you with most queries about your pension account so we recommend that you take a look before contacting the team.

If you are looking for specific information on your individual pension benefits, please use our Member Self Service Portal. You can update personal details, calculate retirement estimates and send us a question about your account.

If you are yet to sign up, you can do so here. Please see our Member Self Service page for more information and guidance on how to complete your registration.

Please note that we ask scheme members to refer to their annual Personal Benefit Statements or calculate estimates using Member Self-Service, unless within 12 months of retirement when the team will calculate a maximum of 2 estimates for you.

If you are unable to find the answer to your question on our website or via Member Self Service, please complete the form below and a member of the team will be in touch as soon as possible.

How are we doing?

Whether you are happy or unhappy with our service, please use the form below to let us know.

If you pay into the LGPS and wish to make a formal complaint, information on the Internal Dispute Resolution Procedure (IDRP) for the LGPS can be found here.

Police officers who wish to make a formal complaint can find information on appeals and complaints for the Police Pension Scheme here.

If you are a firefighter and wish to make a formal complaint, there is some help for members and information about rights of appeal for the Fire Pension Scheme here.

For additional information please visit The Pensions Ombudsman website.

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