In October, The Pensions Ombudsman (TPO) have launched a new webpage on how to avoid the Ombudsman. It contains ‘top tips’, links to case studies, key determinations and new frequently asked questions.
They have also published a guidance note on communicating with pension scheme members. The note sets out simple steps that can be taken to resolve pension disputes and complaints without the need for TPO to be involved. Please review the guidance and check if you need to update your complaint procedures and communications.